Do you have loads of E-mails to your customer Care?
Do you find majority of problems are similar in Kind?
Do you have a large Customer Care Support Team answering calls?
For all the above questions, iReply can be the best solution which can understand Human English and reply majority of mails automatically..
What more? It can work 24x7 and help in reducing the Customer Care Work drastically.
iReply is one of the world class solutions for Customer Support Systems built based on Natural Language Process (NLP). Mails can be categorized based on business rules and feed the required intelligence to system once. After configuration is done, iReply will start analyzing each mail under the defined categories. If the system finds suitable category, it automatically extracts the required information from existing software solution. It composes reply based on predefined templates against each business rule. Then, the reply mail will be disseminated to the right person by verifying his registered mail with company.
The software is good for any industry. Be it Airlines or Banks or Major Retail or Telecom.
